Terms & Conditions


Please read the following terms and conditions of use before placing your order.

All users of DesignUpAsia.com are subject to the following terms and conditions and other applicable laws in Singapore.

1. The Contract Between You and Design Up Asia

The full price of all goods ordered must be paid in full before your order can be accepted. Once we have received your payment, we will confirm the acceptance of your order by means of email at the email address you provided in the order form, or by means of phone call at the contact number you provided in the order form. Our acceptance of your order brings into existence of a legally binding contract between us.

2. Prices of Products and Product Changes 

The prices of every product payable for any order are as set out in the DesignUpAsia.com website.

Promotional prices of any product made by Design Up Asia, available through other authorised channels, such as Facebook or offline events, would not apply to the prices of orders through the Designupasia.com website.

You will be required to pay extra for delivery to special locations(such as offshore islands of Singapore, army camps, etc) and international locations. The delivery charges are defined in the website and must be confirmed by you on the checkout page.


Sometimes, due to out-of-stock findings, we reserve the right to replace parts of the jewellery with different findings. Hence, we seek your understanding that the jewellery delivered then will be different from the photographs which are for reference only.   

3. Cancellation/Postponement of Sale

3.1 Postponement of Sale

In the event we do not have sufficient goods to fulfill your order, you will be notified via email of the nearest delivery date available.
In the event you do not wish to wait for the postponed goods, you will be required to send a notice via email or contact us via the phone number provided to issue a cancellation notice. We would then proceed to cancel your order and issue you a refund in whichever way deemed suitable.

We reserve the right to cancel the contract between us if:

we have insufficient stock to process your order within 30 days of your order;
we cannot deliver to your location; or
one or more of the goods you have ordered had an error in the pricing information.

In the event we cancel the contract of sale, we will inform you via email and refund any amount that has been deducted from your credit card. This refund process will take place as soon as possible, but will be within 30 days of your order. We are not obliged to compensate for any damages or disappointment arising from this cancellation.

4. Delivery of Goods

Delivery of goods will be to the address you provided in the order form.

Delivery of goods will be made as soon as possible after your order is accepted, and in any event within 7 working days of your order.

Goods that you have ordered would be considered in your possession after delivery of goods has been accepted by you. We are not liable for any destruction or loss of the goods after delivery has been completed.

5. Liability

If the goods we deliver are not as in your order, or are damaged, or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us at the point of delivery.

If you do not receive the goods ordered within 21 days of the date of order, we shall have no liability to you unless you notify us in writing at orders@designupasia.com.

If you notify us of a problem under clauses 5.1 or 5.2 above, our only obligation will be, at your option:

• 5.3.1
to make good any shortage or non-delivery;
• 5.3.2
to replace any goods that are damaged or defective; or
• 5.3.3
to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 5.3.3 above.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under Singapore law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

6. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in email and sent to our contact address at orders@designupasia.com and all notices from us to you will be displayed on our website from to time.

7. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

8. Third Party Rights

Except for our directors, employees or representatives, a person who is not a party to this agreement has no right under the Singapore Contracts (Rights of Third Parties) Act to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

9. Governing Law

The contract between us shall be governed by and interpreted in accordance with Singapore law and the Singapore courts shall have jurisdiction to resolve any disputes between us.

10. Entire Agreement

These terms and conditions, in addition to our current website prices, delivery methodology, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any misleading representations except for fraudulent acts.