Shipping and Delivery
Does Design Up Asia deliver worldwide?
We will be shipping in Asia region first.(Sorry to the folks elsewhere. We would be working out shipping for other regions soon!) If you can’t find your shipping destination during checkout, please contact us at : firstname.lastname@example.org and we will try our best to help you. If you need your order urgently, do contact us for expedited shipping options.
When will my order arrive?
Your product will be shipped within 5 working days of placing your order. Local shipping in Singapore takes approximately 2-3 working days. International shipping can take 6-15 working days. All in, your order will arrive in about a week for local and 2 weeks to a month or more for overseas order. Sometimes, the delay is due to transit stress such as festive times. Beyond these times, do contact us to check about your delivery.
How much does delivery cost?
Delivery charge depends on the package weight and its destination. These will be calculated automatically when you check out. Delivery within Singapore costs $4 for orders below $60. Design Up Asia will not be held liable for lost or damaged shipping and hence we highly recommend that you opt for the registered mail option to ease tracking of your shipped product and for peace of mind.
How do I know if my order is placed?
Design Up Asia will send you a confirmation of your order via email. Please check your order confirmation carefully. Kindly notify us immediately if there are any discrepancies. Please note that the confirmation email will be your receipt of purchase. For environmental concerns, we do not issue paper receipts unless specific requests are made.
Please ensure that you enter the correct address during orders. We are not responsible for any loss due to incorrect delivery address.
Is packaging provided?
Your lovely jewellery would be housed in our package. Also, a Design Up Asia story card would be attached.